Frequently Asked Questions
Everything you need to know about our clean, tallow-based skincare and cosmetics.
What makes Toups and Co products different from conventional skincare?
We focus on ancestral wisdom by using grass-fed tallow, organic botanicals, and non-toxic ingredients. Unlike conventional brands, we never use synthetic fragrances, parabens, or phthalates.
How long does shipping take?
Orders are typically processed within 2-4 business days. Once shipped, domestic orders usually arrive within 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our organic products worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy?
We want you to love your skincare routine. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund.
Are your products safe for sensitive skin?
Yes, our products are formulated with minimal, recognizable ingredients that are gentle on sensitive skin. We recommend starting with our 'Baby & Sensitive' line if you have highly reactive skin.
Is your tallow grass-fed and finished?
Absolutely. We source our tallow from 100% grass-fed and finished cows to ensure the highest nutrient density, including vitamins A, D, E, and K.